Club99 app Privacy Policy – Personal Data Protection for Malaysian Players

Club99 App takes the privacy of our members seriously. This Privacy Policy outlines our practices for collecting, using, storing, protecting, and disclosing the personal data you provide when using the platform Club99 App.

This Privacy Policy applies to all users of the Club99 App — including website visitors, prospective members currently going through the registration process, and registered members actively using any of our services such as Malaysia Super League sports betting, jackpot slots, live casino baccarat and blackjack, 24-hour virtual sports, and all other products available on the platform.

This document is drawn up in accordance with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in personal data management. Club99 App is the data controller for all personal data collected through our platform.

Club99 App collects your personal data through various means — directly when you register and use the platform, automatically through website tracking technologies, and occasionally from legitimate third parties such as identity verification providers.

The following are the categories of data we collect:

Club99 App does not collect sensitive data such as health information, political views, or religious beliefs unless it is directly relevant to a legal compliance requirement.

Club99 App uses your personal data solely for lawful, specific, and transparent purposes. Below are the primary purposes for which your data is used:

• Account management: Creating, maintaining, and managing your account Club99 App you — including identity verification, password setup, and account recovery.
• Transaction processing: Processing deposits and withdrawals via DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, FPX (Maybank2u, CIMB Clicks, and other Malaysian banks), and recording all financial activity in your account.
• Provision of betting services: Enables you to use all products Club99 App — Sports Betting, jackpot slots, Live Casino, Virtual Sports, and more — as well as to process your bets and pay out your winnings.
• KYC and AML Compliance: To fulfil Know Your Customer (KYC) identity verification and Anti-Money Laundering (AML) requirements as mandated under Malaysian law.
• Customer support: Enabling the support team to Club99 App provide you with relevant, personalised assistance whenever you contact us via Live Chat, email, or Telegram.
• Platform security: Detecting and preventing fraud, account misuse, unauthorised login attempts, and activities that violate our Terms & Conditions Club99 App.
• Product improvement: Analysing usage patterns in aggregated, anonymised form to understand the needs of Malaysian players and improve the platform experience Club99 App.
• Marketing communications: With your consent, sending you information about the latest promotions, new bonuses, and platform updates Club99 App. You may withdraw this consent at any time.

Club99 App will not use your data for any purpose beyond those stated above without first obtaining your explicit consent.

Club99 App does not sell, rent, or trade your personal data to any third party. However, in the course of operating the platform, we may share your data with certain parties under limited and controlled circumstances as follows:

• Payment service providers: Payment gateways and partner banks (such as FPX providers, DuitNow systems, and e-wallet providers in Malaysia) need to receive your payment information in order to process deposit and withdrawal transactions at Club99 App. They are bound by strict confidentiality agreements.
• Identity verification provider: To fulfil KYC requirements, Club99 App uses registered third-party identity verification services that comply with Malaysia's PDPA.
• Game software provider: Gaming software providers that supply slots, live casino, and virtual sports to the platform Club99 App may receive the minimum transaction data required to enable gameplay. They do not receive your personally identifiable information.
• Analytics services: Club99 App uses analytics tools to understand platform usage patterns. Data shared is in anonymised, aggregated form — no information that could personally identify you is included.
• Authorities and legal obligations: Club99 App will disclose the necessary data to Malaysian authorities (such as PDRM, LHDN, or the courts) when required by a court order, search warrant, or other valid legal obligation.

Club99 App implements multiple layers of technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction, or accidental disclosure.

• Data encryption in transit: All communications between your device and the Club99 App is protected with TLS 1.3 protocol and 256-bit SSL encryption. This applies to all financial transactions, logins, and personal data transmissions.
• Data encryption at rest: Sensitive personal data stored in the database Club99 App — including financial information and KYC documents — is encrypted using industry-standard encryption algorithms while at rest.
• Internal access controls: Access to members' personal data at Club99 App is strictly limited to staff who require it to carry out their duties. All access is logged and audited on a regular basis.
• Two-factor authentication: Club99 App offers two-factor authentication (2FA) for member accounts to add an extra layer of protection against unauthorised access.
• Regular security audits: Security systems Club99 App is regularly audited by independent cybersecurity experts to identify and address any vulnerabilities before they can be exploited.
• 24/7 Monitoring: IT Infrastructure Club99 App monitored continuously 24 hours a day to detect any suspicious activity or intrusion attempts.

Under Malaysia's PDPA and the privacy principles upheld by Club99 App, you hold several important rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights.

To exercise any of the rights above, please contact the privacy team Club99 App at support@club99app.net. We will respond to your request within 14 working days. For complex cases, this period may be extended to 28 working days, with notification provided to you.

Club99 App uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Most web browsers allow you to manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of the platform Club99 App.

Club99 App retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required under applicable Malaysian law.

• Active account data: Personal data related to the account Club99 App that is active is retained for the duration the account remains active, plus any additional period required by law following account closure.
• Financial transaction records: Records of deposits, withdrawals, and financial transactions at Club99 App are retained for a minimum of 7 years from the transaction date, in line with Malaysian tax law requirements (LHDN) and the Anti-Money Laundering Act (AMLA).
• KYC Documents: Identity verification documents are retained for a minimum of 6 years from the date of verification, or as required under applicable AML/KYC laws.
• Customer service data: Records of communications between you and the support team Club99 App are retained for 3 years for reference and service quality improvement purposes.
• Marketing data: If you have withdrawn consent for marketing communications, Club99 App will delete the relevant data within 30 working days of receiving the request.

In carrying out platform operations Club99 App, your personal data may be processed on servers located in countries outside Malaysia. This may occur in the context of international gaming software, cloud services, or technical service providers.

Club99 App ensures that all cross-border data transfers are carried out with your privacy rights protected through the following mechanisms:

• Data processing agreement: All data recipients outside Malaysia are bound by data processing agreements that require them to comply with data protection standards equivalent to or higher than Malaysia's PDPA.
• Security assessments: Club99 App conducts security assessments on all third-party partners before any data transfer is permitted.
• Data minimisation: Only data that is strictly necessary for the specific purpose is transferred — no excessive or unnecessary data transfers are permitted at Club99 App.

By using the platform Club99 App, you agree to the cross-border data transfers described above, provided that appropriate safeguards are in place as stated.

Club99 App is a betting platform intended exclusively for individuals aged 18 and above. We do not knowingly collect any personal data from individuals under the age of 18.

If you are a parent or guardian and believe that your underage child has provided personal data to Club99 App, please contact us immediately at support@club99app.net. We will take prompt action to:

• Verifying the relevant claims through our records
• Deleting all data relating to the underage individual from our systems Club99 App
• Closing any account that may have been registered by an underage individual
• Returning any funds involved where applicable

Club99 App reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our data processing practices, relevant legal developments, or improvements to our platform and services.

When material changes are made to this Privacy Policy, Club99 App will:

• Updating the "Last Updated" date at the top of this page
• Displaying a clear notification on the main page of the platform Club99 App for a minimum of 7 days
• Sending email notifications to all registered members affected by the changes
• In the event of material changes, seeking fresh consent from you before continuing to process your data under the updated terms

It is your responsibility to review this Privacy Policy page periodically. Your continued use of the Club99 App after the effective date of any changes constitutes acceptance of the updated policy, unless you raise an objection through the designated channels.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way Club99 App handles your personal data, we encourage you to contact us directly.

The privacy team Club99 App can be reached via:

• Email: support@club99app.net — please include the subject line "Data Privacy Enquiry" to ensure your request is handled by the relevant team
• Live Chat: Via the Live Chat function within the platform Club99 App — available 24 hours a day, 7 days a week
• Telegram: Through official support channels Club99 App on Telegram

We are committed to responding to all privacy enquiries within 14 working days of receipt. For cases requiring in-depth investigation, we may need up to 28 working days, and you will be notified accordingly.