Club99 App Terms & Conditions – Platform Usage Guide for Malaysian Players

In this Terms & Conditions document, the word "Platform" refers to the website, mobile application, and all services provided by Club99 App under the domain club99app.net. "Member" or "Player" refers to any individual who has registered and holds an active account on Club99 App. "We" or "Club99 App" refers to the company that operates this platform.

By visiting, registering for, or using any part of the Club99 App, you explicitly acknowledge and agree to be bound by all terms and conditions set out in this document, together with the Privacy Policy, Responsible Gaming Policy, and any additional guidelines published from time to time by Club99 App.

If you do not understand any part of these Terms & Conditions, you are advised to contact the customer support team at Club99 App at support@club99app.net before continuing to use the platform. We are here to help you understand your rights and responsibilities as a member.

To be eligible to register for and use the services of Club99 App, you must meet all of the following eligibility requirements without exception:

• Minimum age requirement: You must be at least 18 years of age at the time of registration. Club99 App conducts age verification and identity checks (KYC) to ensure compliance with this requirement.
• Location eligibility: Services Club99 App is intended exclusively for individuals residing in Malaysia — covering Peninsular Malaysia, Sabah, and Sarawak.
• One account per member: Each individual is permitted to hold only one active account at Club99 App. Registering multiple accounts using different personal details is strictly prohibited and may result in the closure of all such accounts and the forfeiture of all balances and winnings.
• Accurate information: You must provide accurate, truthful, and up-to-date personal information during registration. Providing false or misleading information constitutes a serious breach of the Terms & Conditions Club99 App.
• Legal capacity: You must have full legal capacity to enter into a binding agreement under Malaysian law.

Club99 App reserves the right to decline registration of any individual or close an existing account if eligibility requirements are found to be unmet, without obligation to provide reasons and without liability to the applicant or member concerned.

You are solely responsible for all activity that takes place within your Club99 App yours, regardless of whether the activity was carried out by you or by another party who gained access to your account.

• Password confidentiality: Do not share your account password Club99 App your account with anyone, including family members or friends. Club99 App will not be held liable for any losses resulting from your disclosure of your password to another party.
• Reporting unauthorised access: If you suspect that your account has been accessed without your authorisation, please contact our support team Club99 App immediately so that protective action can be taken.
• Keeping information up to date: It is your responsibility to ensure that the personal information in your account Club99 App your account is kept current and accurate, particularly payment-related information.
• KYC identity verification: Club99 App reserves the right to request identity verification documents (such as a copy of your IC or passport) at any time to meet KYC requirements. Failure to provide the requested documents within the stipulated timeframe may result in a temporary account suspension.

Account Club99 App is for the personal use of the registered player only. Any transfer, sale, or rental of your account to another party is prohibited and may result in immediate account closure.

All financial transactions on Club99 App processed through legitimate and recognised payment methods for the Malaysian market. Club99 App only accepts funds from payment methods registered under the same member's name.

• Accepted deposit methods: DuitNow, FPX (Maybank2u, CIMB Clicks, Public Bank, Hong Leong Bank), Touch 'n Go eWallet, GrabPay, Boost, and ShopeePay.
• Minimum deposit: RM 30 for all payment methods. There is no maximum daily deposit limit; however, specific limits may apply depending on your account verification level.
• Deposit processing: Deposits at Club99 App are typically processed instantly, with funds available in your account wallet within a few seconds to 5 minutes, depending on the payment method.
• Minimum withdrawal: RM 50 per withdrawal transaction. Withdrawals are processed to the same bank account or e-wallet used for the deposit.
• Withdrawal processing time: Standard withdrawals are processed within 5 to 30 minutes. For large jackpot wins exceeding RM 100,000, additional verification may be required, which can take 1 to 3 business days.
• Bonus funds: Bonus funds at Club99 App cannot be withdrawn directly until the bonus wagering requirements have been fully met. Please review the specific bonus terms before claiming any bonus.

Club99 App reserves the right to suspend withdrawal processing and request additional verification if any suspicious activity or patterns inconsistent with the account's normal usage are detected. This is a protective measure in your best interest as a member.

Club99 App offers a wide range of bonuses and promotions to enhance the playing experience of our members. All bonuses are subject to specific terms and conditions that vary by promotion type.

• Welcome bonus: New players Club99 App are eligible to claim a welcome bonus of up to RM 888 on their first deposit. This bonus is subject to the wagering requirements stated in the relevant bonus terms. Each member may claim the welcome bonus once only.
• Wagering requirement (rollover): The total bonus amount received must be wagered the specified number of times (for example, 20x to 40x depending on the bonus type) before any withdrawal from the bonus balance is permitted by Club99 App.
• Bonus validity period: All bonuses have a set validity period — typically 7 to 30 days from the date of claim. Bonuses not used within the validity period will expire automatically.
• Bonus abuse prohibition: Club99 App does not tolerate any form of bonus abuse, including registering multiple accounts to claim bonuses repeatedly, arbitrage betting using bonus funds, or any other method intended to exploit our bonus system.
• VIP Programme: Eligible members are upgraded to VIP status based on their betting activity. VIP benefits include higher withdrawal limits, personalized cashback, a dedicated account manager, and exclusive promotions. Club99 App reserves the right to modify or discontinue the VIP programme at any time.

By claiming any bonus at Club99 App, you agree to comply with all relevant bonus terms. In the event of any conflict between these general terms and specific bonus terms, the specific bonus terms shall take precedence.

All betting and gaming activity at Club99 App are subject to the specific rules of each product available on the platform. Players are responsible for understanding the rules of each game before they begin playing.

• Sports Betting: All Sports Betting wagers on Club99 App — including the Malaysia Super League, EPL, badminton, e-sports MLBB, and others — are final once confirmed. Bets cannot be cancelled except in the event of a recognised match cancellation or under circumstances specified in our Sports Betting rules.
• Slots & jackpots: All slot and progressive jackpot game outcomes at Club99 App are determined by a certified Random Number Generator (RNG). Game results are final and cannot be disputed on the basis of luck or personal belief.
• Live casino: Live casino games including baccarat, blackjack, roulette, and sic bo at Club99 App is subject to standard industry game rules. Any dispute regarding game results must be raised within 24 hours of the relevant match.
• Virtual sports: Virtual sports on Club99 App operates using a registered RNG system. Virtual sports results are entirely random and final.
• Minimum & maximum bet limits: Minimum and maximum bet limits for each game are set by Club99 App and may vary by game type and member account level. These limits are subject to change at any time with appropriate notice.

Club99 App uses advanced detection technology to monitor betting activity. Any suspicious, irregular, or anomalous betting patterns that suggest system abuse may result in the affected bets being voided and the account being investigated.

The following is a list of conduct that is strictly prohibited on the platform Club99 App. Any violation of these prohibitions may result in immediate action, including account suspension or closure without prior notice.

• Money laundering: Using the platform Club99 App for the purpose of money laundering or any other illicit financial activity is strictly prohibited and will be reported to the relevant authorities.
• Fraud & manipulation: Any attempt to manipulate or cheat the system Club99 App, manipulating game outcomes, or exploiting software bugs or vulnerabilities is a serious violation.
• Use of automated software: The use of bots, automated software, or any technological tools to assist or automate betting at Club99 App is prohibited.
• Collusion: Two or more members who collude to gain an unfair advantage in live casino games or Sports Betting on Club99 App is a violation that may result in account closure and forfeiture of winnings.
• Multiple registrations: Registering more than one account at Club99 App with the intent to claim bonuses more than once or to circumvent restrictions is strictly prohibited.
• Customer support abuse: Any form of abusive language, threats, or harassment directed at the support team Club99 App will not be tolerated.

Club99 App reserves the right to temporarily suspend or close any member account at any time if there is evidence or reasonable suspicion of:

• Any violation of the terms set out in this Terms & Conditions document
• Fraudulent activity, system manipulation, or collusion
• Failure to complete the KYC verification process within the specified timeframe
• Activities that may violate Malaysian law or the regulations of a governing body
• Requests from law enforcement agencies or court orders

In the event of account closure for valid reasons under these Terms & Conditions, Club99 App reserves the right to forfeit any bonus funds and winnings obtained through activities that violate these terms. Original deposit funds (excluding bonuses and winnings derived from the violation) will be returned to the member upon completion of the investigation, subject to compliance with applicable legal requirements.

Members who wish to voluntarily close their account may do so by contacting the support team Club99 App via email at support@club99app.net. Any legitimate funds remaining in the account will be returned once all bonus wagering requirements have been met and any disputes have been resolved.

Club99 App takes the privacy and protection of our members' personal data seriously. The use and processing of your personal data is governed by our comprehensive Privacy Policy, which forms part of this overall agreement.

By registering on Club99 App, you grant us permission to collect, store, and process your personal data for the purposes of:

• Management and administration of your account on Club99 App
• Processing of financial transactions and payment verification
• Compliance with KYC and anti-money laundering requirements
• Service-related communications, promotions, and platform updates
• Enhancing user experience and product development
• Compliance with applicable legal and regulatory requirements

Club99 App will not sell or transfer your personal data to third parties for marketing purposes without your explicit consent. For more information on our privacy practices, please refer to Privacy Policy our complete policy.

Club99 App is committed to promoting and supporting responsible gambling among all our members. We believe that betting should remain a positive and controlled form of entertainment.

• Self-control tools: Member Club99 App can set daily, weekly, or monthly deposit limits through their account settings. Loss limits and session time limits are also available to help you stay in control of your spending.
• Temporary self-exclusion: Members who feel they need a break from betting may request a temporary self-exclusion for 24 hours, 7 days, 30 days, or 90 days. During this period, access to the Club99 App will be suspended.
• Permanent self-exclusion: For more serious cases, a permanent self-exclusion may be requested. This is an irreversible decision and your account will be permanently closed.
• Support resources: If you or someone you care about needs help with a gambling problem, Club99 App encourages you to reach out to professional support services available in Malaysia.

For more information on the responsible gaming tools and resources available at Club99 App, please visit the Responsible Gaming us.

Services Club99 App is provided "as is" and "as available". To the extent permitted by applicable Malaysian law, Club99 App is not liable for:

• Financial losses incurred as a result of betting activity on the platform — betting carries the risk of losing money
• Temporary service interruptions caused by system maintenance, technical failures, or circumstances beyond our control
• Losses resulting from unauthorized access to your account due to your own negligence in safeguarding your password
• Delays in transaction processing caused by third-party factors such as banks or payment providers
• Any indirect, consequential, or punitive damages arising from the use of the platform Club99 App

Club99 App makes no warranties regarding the accuracy, completeness, or suitability of the information available on our platform. Any betting decisions you make are entirely your own responsibility.

Club99 App reserves the right to amend, add, or remove any part of these Terms & Conditions at any time with appropriate notice to our members. Changes will take effect 7 days after the updated version is published on this page, unless otherwise stated.

It is your responsibility as a member Club99 App to review this Terms & Conditions page periodically to ensure you are always aware of the latest terms applicable to your use of our platform. Continued use of the platform after the effective date of any changes constitutes acceptance of the updated terms.

These Terms & Conditions and all matters relating to the use of the platform Club99 App are governed by the laws of Malaysia. Any dispute that cannot be resolved amicably through customer support channels Club99 App will be referred to the jurisdiction of the relevant courts in Malaysia.

If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable, that provision will be severed from the agreement as a whole, and the remaining provisions will continue in full force and effect.