At Club99 App, we believe that enjoyable betting starts with responsible betting. This page brings together all the self-exclusion tools, red flag guides, and support resources you need to keep your gaming experience positive, in control, and safe.
Control how much you deposit each day, week, or month
Take a break of 24 hours up to 90 days whenever you need one
Set a time limit on your play so sessions don't run too long
Close your account for a longer period if needed
Six tools we provide to help you play safely and responsibly at all times
Set the maximum deposit limit you are comfortable with in your account Club99 App your account. These limits are available on a daily, weekly, or monthly basis. Once a limit is set, our system will block any deposit that exceeds the amount you have chosen — giving you full control over your betting expenditure.
In addition to deposit limits, Club99 App allows you to set a maximum loss limit for a specified period. Once your losses reach the set limit, our platform will automatically block any further betting until the limit period expires. This ensures you never lose more than you can afford.
Losing track of time while playing slots or watching a Super League match? Club99 App offers session time limits that will automatically log you out of the platform once your set time is up. You can also enable pop-up reminders that notify you every 30 minutes or 1 hour, so you always know how long you've been playing.
If you feel you need a break from the platform Club99 App, use the Cooling-Off feature. You can choose a break period of 24 hours, 48 hours, 7 days, 30 days, or 90 days. During this time, your account will be fully restricted — no login, no deposits, no betting. Your balance remains safe and can be withdrawn.
For those who need a more serious step, Club99 App offers permanent or long-term self-exclusion (6 months to 5 years). This is a serious commitment — during the exclusion period, the account is fully closed and no re-registration is permitted using the same details. This option is designed to protect those struggling with problem gambling.
If you no longer wish to receive bonus emails, promotional notifications, or marketing messages from Club99 App, you can block all such communications in your account settings. Players currently in a cooling-off or self-exclusion period are automatically removed from all our marketing lists for the duration of that period.
Responsible gaming means playing with full awareness — knowing how much you can afford to spend, knowing when to stop, and ensuring that betting never interferes with your daily life. At Club99 App, we want every Malaysian player to enjoy our platform as a positive form of entertainment — not as a source of financial stress or hardship.
Spinning jackpot slots, watching a Liga Super match while live betting, or trying your luck at a live casino baccarat table — these are all enjoyable activities when done within healthy limits. Problems arise when betting becomes a way to escape from issues, or when you start wagering money that should be going towards bills, rent, or family needs.
Club99 App takes this responsibility seriously. We do not merely provide self-control tools — we also train our support team to identify signs of problem gambling and proactively offer assistance to any member who may need support.
Responsible betting also means understanding that every game on Club99 App — from slots to live casino — have a built-in house edge. No strategy can guarantee consistent wins. Big wins are possible, but losses are part of the game too. Smart players know this and set realistic expectations.
Only use entertainment funds — not bill money or borrowed money. Set your limits before you play and stick to them. Take regular breaks. Don't chase losses. And most importantly: ask for help if you feel your control slipping.
Follow these simple steps to set up self-control tools on your account Club99 App your account:
Access the platform Club99 App via your browser or mobile app and log in with your username and password.
Click on your profile icon at the top right corner and select "Account Settings" or "Responsible Gaming Settings" from the menu that appears.
You will see a list of tools — Deposit Limit, Loss Limit, Session Time Limit, Cooling-Off, and Self-Exclusion. Choose the tool that suits your needs and click to activate it.
Enter your desired limit amount (e.g. RM 200 per day) or break duration. The Club99 App will confirm your settings via SMS OTP or email.
Once confirmed, your limit or restriction takes effect immediately. To reduce a limit or end a cooling-off period early, a waiting period of 24 hours to 7 days applies depending on the type of tool.
Not sure how to use the control tools? The support team at Club99 App available 24/7 via Live Chat or at support@club99app.net to walk you through it step by step.
Club99 App offers a range of self-exclusion options to suit your needs. Each option is designed to give you full control, regardless of how serious your situation is.
Ideal for players who simply need a short break after a long session. Your account Club99 App is temporarily suspended and will be automatically reinstated once the period ends.
For players who feel they need a longer break to reassess their betting habits. During this period, the account balance at Club99 App can be withdrawn, but new deposits are not permitted.
A serious option for those who recognise they need a longer break. Your account Club99 App is fully blocked and no login attempts are permitted during this period.
The most serious step you can take. Your account Club99 App is permanently closed and re-registration using the same details is not permitted. A permanent exclusion cannot be reversed. Please contact support@club99app.net for permanent self-exclusion.
Problem gambling rarely appears overnight — it develops gradually. Recognise these early warning signs before things get worse. Club99 App cares about our players' wellbeing beyond the platform.
Using bill money, rent, or food money to bet at Club99 App or any other platform is a serious red flag.
Continuing to bet to "break even" after a big loss is a dangerous pattern that often leads to even greater losses.
Lying to family or friends about how much time or money you've spent on gambling is a warning sign that deserves attention.
Using gambling as a way to cope with stress, anxiety, or life problems is one of the leading causes of gambling addiction.
If you often tell yourself "just one more round" but can't stop, this may be a sign that your self-control needs outside support.
When betting begins to affect your family relationships, work performance, or daily responsibilities, it has crossed the boundary of healthy entertainment.
Answer the questions below honestly. If you answer "Yes" to three or more, we encourage you to speak with someone you trust or reach out to the Club99 App for information on support resources. Remember — there are no wrong answers, and acknowledging that there is a problem is the single bravest first step you can take.
Club99 App encourages all Malaysian players to follow these golden rules every time they play — whether spinning jackpot slots, betting on a Super League match, or trying their hand at live casino blackjack.
Decide how much you're comfortable spending — for example RM 50 or RM 100 — and stop once that limit is reached, whether you're winning or losing.
Losses are part of the game. Chasing them almost always leads to bigger losses. Accept a loss calmly and come back another day.
After every hour of play at Club99 App, take a break of at least 10 minutes. Stand up, drink some water, and reassess before continuing.
Avoid playing at Club99 App when you are angry, sad, stressed, or after consuming alcohol. An unstable emotional state leads to poor betting decisions.
You do not have to face problem gambling alone — the Club99 App team and these support resources are here to help
Contact the support team Club99 App via Live Chat within the platform — available 24/7 in Bahasa Melayu. We can help you activate your self-control tools right away.
Send an email to support@club99app.net with the subject line "Responsible Gaming" to receive personalised guidance from our dedicated team Club99 App who are trained in this area.
Talian Kasih (15999) is Malaysia's family helpline, operating 24 hours a day. It is a good first point of contact if you or a loved one is experiencing stress related to gambling.
Hospital Bahagia Ulu Kinta, Perak and Hospital Permai, Johor Bahru offer addiction treatment services. Government health clinics across Malaysia can also refer you to a specialist.
Responsible gaming is more than just a box for Club99 App to meet licensing requirements. It is a core value that shapes how we run our business and how we treat every Malaysian player on our platform.
We recognise that as a betting platform, we carry a serious responsibility. Every deposit made via Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, or FPX is real money from real players with real lives. We never lose sight of that.
That is why Club99 App investing in a support team trained in responsible gaming issues, in technology that detects problematic betting patterns, and in easy-to-use self-control tools. We want every Malaysian player on Club99 App — whether playing jackpot slots, betting on a badminton match, or sitting at a live casino table — can do so with peace of mind, knowing our platform genuinely cares about their wellbeing.
If you have ever felt that gambling at Club99 App or any other platform starts to negatively affect your life, we encourage you to take action today — not tomorrow, not next week. Use our self-control tools, talk to someone you trust, or reach out to us directly. The single most important first step is acknowledging that there is a problem.
Club99 App always puts the wellbeing of our players above short-term business gains. A truly responsible platform is not one that merely provides tools — but one that genuinely uses them to protect its members.
Club99 App is an online betting and casino platform that puts the safety and well-being of Malaysian players first. Register a free account today and enjoy Sports Betting, jackpot slots, Live Casino, and virtual sports — with all the self-control tools you need to play responsibly, every time.
18+ only. Terms & conditions apply. Bet with entertainment funds only. If you need help, contact us at support@club99app.net.